When A Death Occurs
When a death occurs, no matter what the time - call us --(315) 797-1900-- and we will give you the support and direction that you need. Depending on the circumstances and place of death, depends on how the process will take place. If the circumstances are suspicious, dial always 911 first.
At Home or at Work
When a death occurs at home or in the workplace, a family member or co-worker should call 911 if the person is not under a physicians care. If the death occurs at home with family or friends present, and the person is under a physician's care/Hospice, the family should call us directly.
However, if the death occurs in a residence and no one is there at the time of death, the police will need to be notified and respond to the residence before the deceased is removed from their home.
If in any case you are not sure of who to notify or what to do, you may call (315) 797-1900, and we'll assist you in notifying the proper agencies.
While Under Supervised Care
When a death occurs in a care facility, such as a hospital or nursing home, the professional staff will notify you and the necessary authorities. If the name of the funeral home has been left with them, the institution will notify the funeral home at the time of the death. The funeral director will contact you immediately following their notification to help you proceed. (However, we suggest you contact the funeral home immediately, so you've got the reassurance you need that all is taken care of properly.)
If a loved one was in the care of a Hospice, a representative will give family members instructions and procedures to follow. It is always a good idea for the family to contact us immediately so that we will be aware of the pending call from Hospice.
Widening the Circle
Our staff members are experienced professionals who can provide much of the information you need, emotional support and compassionate guidance.
While you may ask the director any questions at this time, you will be able to discuss the arrangements in detail later when you meet in person. During this initial call, the funeral director will gather information to be able to transport your loved one into their care.
The director will also schedule a date and time for you to meet at the funeral home and will let you know what you should bring with you. These things include, a list of survivors for an obit (if you chose to), a photo, burial clothing (if applicable), social security number, etc.
It is a good idea to call family members and close friends
Specific Questions? PLease call us
By contacting our staff, we'll be able to help answer your questions and assist in making the appropriate plans. You can reach us at (315) 797-1900.
However, as we’ve said before, one of the best ways to make sure that all of your questions and desires are taken care of is to make pre-arrangements. This is as simple as outlining your wishes to having all of the details written down and the financial arrangements prepaid. Please contact one of our staff at (315) 797-1900 to learn more about pre-arrangement.
What to Expect When You Arrive at the Funeral Home
One of the first things the funeral arranger will do is to provide you with our general price list. He or she will then guide you through the entire arrangement process, explaining how you can create a memorable personal celebration of your loved one's life. This is not a one-way conversation; we want to hear your ideas and desires, and use them as the foundation for the arrangement process.
This process may include:
- Funeral Director gathering information for a certified death certificate and filing
- Scheduling the location, date and time of services and / or events
- Selecting a casket, vault, urn, livery options, any items that apply
-Consider options such as memorial videos, bereavement meals etc.
- Reviewing an obituary outline that the funeral director has prepared
- Selecting pallbearers
You will also sign necessary authorizations or make arrangements to have them signed by the appropriate family members.
Our funeral directors will assist you in planning a loving tribute that captures the life lived of your loved one. To learn more about personalizing the service, please select the Honoring Life tab above. The funeral director will discuss personalization with you during the arrangement conference.
The following checklist will help you remember what information about the decedent and items will be needed when meeting with a funeral director.
- Full legal name, last permanent address
- Social Security number
- Date of birth
- Place of birth
- Father's name
- Mother's maiden name
- Veteran's discharge papers (DD-214)
- Highest education + education history
- Place of burial (if applicable)
-Burial Clothing if applicable
-Desired clergy person if applies
- Insurance policies (if applicable)
A staff member will be honored to explain all of the options available to you.