Frequently Asked Questions
We have heard thousands of questions, and chosen to provide you with the answers to some of the more common questions relating to a funeral, a funeral service and funeral homes.
- What is a funeral?
The funeral is a ceremony of worth and value for those who mourn. It provides an opportunity for the survivors and others who share in the loss to express their love, respect and grief. It permits facing openly and realistically of death. Through the funeral, the bereaved take the first step towards emotional adjustment to their loss.
- What type of service should I have?
Only you can answer that question. The type of service conducted for the deceased, if not noted in a pre-plan, is decided by the family. The service is usually held at a place of worship, at the funeral home or both. The service may vary in ritual according to religious denomination or the wishes of the family. The presence of friends at this time is an acknowledgment of friendship and support. A private service is by invitation only where selected relatives and a few close friends attend the funeral service. A memorial service is usually a service without the body present and can vary in ceremony and procedures according to the family's community and religious affiliations.
- Can I personalize my funeral service?
Absolutely, in fact, we recommend it. After all, the funeral is a celebration of life. Funeral directors are happy to discuss all options and ensure your funeral is tailored to your wishes. It may be personalized in many unique ways. Contact us at (315) 797-1900 to explore the possibilities.
- Why should we have a public viewing?
There are many reasons to view the deceased. It is part of many cultural and ethnic traditions, and many grief specialists believe that viewing aids the grief process, by helping the bereaved recognize the reality of death. Viewing is even encouraged for children, as long as it is their desire to do so, and the process is explained well.
- Why do we need an obituary?
It is helpful to friends and the community to have an obituary published announcing the death and type of service to be held. A notice can be in a local newspaper, or on our website.
- What do funeral directors do?
Funeral directors are both caregivers and administrators. In their administrative duties, they make the arrangements for transportation of the body, complete all necessary paperwork, and implement the choices made by the family regarding the funeral and final disposition of the body. As caregivers, funeral directors are listeners, advisers and supporters. They have experience assisting the bereaved in coping with death. Funeral directors are trained to answer questions about grief, recognize when a person is having difficulty coping, and recommend sources of professional help. Funeral directors also link survivors with support groups at the funeral home or in the community.
- What should I do if the death occurs in the middle of the night or on the weekend?
We are available 24 hours a day, seven days a week. Just call us at (315) 797-1900. If you request immediate assistance, one of our professionals will be there within the hour. If the family wishes to spend a short time with the deceased to say good bye, it's acceptable. Then we will come when your time is right.
- What should I do if a death occurs while away from home?
Your funeral director can assist you if a death occurs anywhere on the globe. The first move to make is to call us. We will then assume responsibility and coordinate the arrangements for the return of the deceased person to their hometown community.
- What is the purpose of embalming?
Embalming disinfects, preserves and restores the body. It also slows the decomposition process. It makes it possible to lengthen the time between death and the final disposition, thus allowing family members time to arrange and participate in the type of service most comforting to them. Embalming the body enables mourners to view the deceased if they wish. The emotional benefits of viewing the deceased are enormous, particularly to those having difficulty dealing with the death.
- Is embalming mandatory by law?
No. But, certain factors of time, health and possible legal requirements might make embalming either appropriate or necessary. Please note that embalming may be required if the deceased is being transported by air to another country where local laws need be observed. Our funeral home policy can be explained over the phone. Please call (315) 797-1900.
- Is cremation a substitute for a funeral?
No, cremation is a method of disposition just as burial is. Often cremation follows a traditional funeral service.
- Can I have a visitation period and a funeral service if cremation is chosen?
Yes. Cremation does not preclude having a visitation period and a funeral service. Cremation is simply one option for final disposition of the body.
- Is it possible to have a traditional funeral if someone dies of AIDS?
Yes, a person who dies of an AIDS-related illness is entitled to the same service options afforded to anyone else. If public viewing is consistent with local or personal customs, that option is encouraged. Touching the deceased's face or hands is perfectly safe. Because the grief experienced by survivors may include a variety of feelings, survivors may need even more support than survivors of non-AIDS-related deaths.
- How much does a funeral cost?
All of our prices come from our general price list which can be provided to you for your retention. Funerals cost only as much as the family selects. We would be happy to explain and give a quote to you.
- Why are funerals so expensive?
In some respects, funerals are a lot like weddings or birthday celebrations. The type and cost will vary according to the tastes and budget of the consumer. Not only that, a funeral home is a 24-hour, labor-intensive business, with extensive facilities (viewing rooms, chapels, limousines, hearses, etc.), these expenses must be factored into the cost of a funeral. Moreover, the cost of a funeral includes not only merchandise, like caskets, but the services of a funeral director in making arrangements; filing appropriate forms; dealing with doctors, ministers, florists, newspapers and others; and seeing to all the necessary details. Contrary to popular belief, funeral homes are largely family-owned with a modest profit margin.
- What recourse does a consumer have for poor service or overcharging?
While most funeral homes provide outstanding services, sometimes things can go wrong. Funeral service is regulated by the Federal Trade Commission and state licensing boards. In most cases, the consumer should discuss problems with the funeral director first. If the dispute cannot be solved by talking with the funeral director, the consumer may wish to contact the FTC by contacting the Consumer Response Center by phone, toll-free, at 1-877-FTC-HELP (382-4357); TDD: 1-866-653-4261; by mail: Consumer Response Center, Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580; or on the Internet at www.ftc.gov, using the online complaint form. You may also choose to contact the local Better Business Bureau, or your state consumer protection office. If anything should upset you in regards to a service that we held, please contact (315) 797-1900.
- Who pays for funerals for the indigent?
Other than the family, there are veteran, union, county, social service, and other organizational benefits to pay for funerals. Most funeral directors are aware of the various benefits and know how to obtain them for the indigent. However, funeral directors often absorb costs above and beyond what is provided by agencies to insure the deceased a respectable burial.
Cemetery Common Questions
The answers below are here because these are the most commonly-asked questions. If yours isn't listed, we invite you to call us. We're here to provide the information you need, when you need it.
- Are cemeteries running out of space?
Just like other open spaces, cemeteries are impacted by increased population density in both urban and rural areas. Cemetery spaces are a finite resource, and as such, can be at a premium in some regions.
- What is Perpetual Care?
"Perpetual Care" usually refers to the correct terms Permanent Care or Endowment Care. These Care funds are collected with each Interment Space sale to maintain the grounds, roads, and buildings of the cemetery.
- Can the vault be personalized?
Yes, we can show you the wide range of personalization choices, including customized nameplates and military insignia.
- Are there vaults for cremated remains?
Yes, we offer urn vaults, designed for in-ground burial of cremated remains.
- Can two cremations be performed at once?
Never. Not only is it illegal to do so, most modern cremation chambers are not of sufficient size to accommodate more than one adult. Thus it would be a practical impossibility to conduct multiple cremations simultaneously.
- Can the family witness the cremation?
By appointment and under direction of the funeral home depending on the availability of the crematory.
- Does a body have to be embalmed before it is buried?
No, embalming is not required for burial. It is always your choice. Your decision may depend on such factors as whether the family selected a service with a public viewing of the body with an open casket; or to enhance the deceased's appearance for a private family viewing; or if the body is going to be transported by air or rail, or because of the length of time prior to the burial. Please call us to check our current funeral home policy.
- Must I purchase a burial vault?
In most areas of the country, state or local laws do require that you select a vault to surround the casket in the grave. This requirement ensures that the ground will not sink.
- What are the advantages of a mausoleum burial?
Mausoleum crypts are both clean and dry. They offer a viable alternative for those who simply have an aversion of being interred in the ground.
- What is a columbarium?
A columbarium, often located within a mausoleum, chapel or in a garden setting, is constructed with numerous small compartments (niches) designed to hold urns containing cremated remains.